Ganja Outpost is committed to providing quality customer service. Our primary concern is to make you, our customer, as happy and satisfied as is possible. In order to do so, we begin by making high quality products that we believe in and that we are committed to standing behind.
Next, we use only high quality shipping materials to ensure to the best of our ability that you will receive your products in a timely and safe manner. We realize that from time to time situations outside the influence of our control may occur with the shipping of goods. We understand that as a customer you expect the products that you ordered to be in mint condition and we wouldn't expect anything else ourselves.
For this reason, Ganja Outpost has put in place a return policy that allows our customers to be fully satisfied with our products and service. We do not provide refunds of any kind. Sales are final once the transaction is completed. We will of course return and re-ship any product that is damaged in the course of delivery to you, our valued customer. There are a few small stipulations that we ask of you, the customer, before we can send out a new shipment of your products in the unlikely event that you are unsatisfied with the products that you order from us due to shipping errors. Please consider the following closely before contacting us.
- Garments must be unwashed and unworn.
- Garments must be in the original condition that the customer received them.
- Garments must be returned within 15 days of delivery date.
- Merchandise that was ordered incorrectly by the customer cannot be returned.
- Customers must pay additional shipping and handling charges.
If you understand the following terms and wish to proceed with a return of a product, please complete the following steps.
- Contact Ganja Outpost here or at firstname.lastname@example.org and tell us the challenge.
- Ship the damaged goods back to us at Ganja Outpost. We will provide you with an address for return of the damaged goods.
- New goods will be shipped to you as timely as is possible.